Cisco Security Workshops

Frequently Asked Questions

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Avery Adams
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To establish consistency across all workshops survey templates were created that are or soon will be used across all workshops. 

Survey Template 1:

The first survey focuses on what customers (or other attendees) thought of a particular workshop, proctor, and content.  It also allows for raw input about what each attendee likes and where they feel we could improve.  This survey is meant to be a way for us all to learn and improve or adjust the workshops and proctoring styles to meet our customers where they are.

Survey Template 2:

The second survey is really a sales lead mechanism and all our security products are listed in 2 categories.  The first question of the survey is if the customer would like to Trial/POV one or more products, these should be considered hot leads that the sales teams should be following up on with 48 hours of the workshop.  Overall ten years of workshops has shown that when we wait longer than 48 hours (2 business days) customers often forget they went to the workshop and forget how they filled out the survey.  The second question lists the same products but just asks if the customer would like more information about these products.  These should be considered warm leads and follow-up needs to happen within a week or less.  The last question focuses on Cisco solutions these are warm leads and should be followed up within a week.

Background/Purpose:

Historically when the original Threat Hunting Workshops were being run, we averaged over 90% of people filing out the surveys.  Traditionally between 5-30% of people fill out surveys with 20-30% being considered very good results. 

How did we get 90%+?  The answer is that SEs MUST sincerely ask for them.

For Example: Brandon Newport’s close on surveys was close to 95%.  Before the last lab was completed by anyone, he would ask for everyone's attention, and built his case.

  • "Can I get everyone's attention for a moment.  I would like to thank everyone for coming out today and attending this workshop.  I love putting on these workshops and hope you all enjoyed as much as I did.  So, I have a favor to ask, If you enjoyed these workshops I really need everyone to fill out a survey for me.  The reason for the survey is to let me know what you thought of the workshop, presentation and my proctoring style along with giving me raw feedback on what you liked and what you think we can do to improve.  These surveys are very important, and I read every survey.  So, if you guys could do this for me to help me out, I would greatly appreciate it"

This is all it took so be sincere be honest and just ask directly and not passively but truly mean what you say when you ask for the survey. This is one of the best ways you can help drive pipeline growth and help close deals in your territory.

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Avery Adams
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.Once you successfully complete the workshop you will be automatically enrolled in that workshop's Train the Trainer (TTT).  Once you complete the TTT for that workshop you will be setup as Proctor in that Workshop.  Each workshop is unique and completing one series to not automatically register you into any of the other workshops.  At any time if you want more information about a giving workshop reach out to those involved in the workshop which you can find more information about at by visiting their respective workshops page - https://ciscosecurityworkshop.com/home/available-workshops

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Avery Adams
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When your event is full (the number of registrants reach the Capacity of the event), users can still register for that event. They will be stored as a registrant with Waiting List status and if someone cancels their registration to open a slot then anyone can register at that time. You will need to monitor your event to see if anyone unregisters for your event so others can register.  Once you have an open slot you will need to notify him/her to register for the event.

You can simply look at the waiting list (go to Workshop Events -> Manage Registrants, filter to get list of users in waiting list), select the person in the list, call them. If they still want to join the event, you if they want to attend still and then change the status from Waiting List to Paid

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Avery Adams
Category: Frequently Asked Questions
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A proctor has responsibilities for ensuring a workshop runs smoothly:

  • Requesting the workshop creation, with specific location, time zone, and start time. Only qualified proctors can request workshop creation.
  • Providing the initial presentation at the workshop (optional to have another Cisco employee or partner who is present do this). This provides important information to workshop attendees.
  • Managing the logistics of ensuring that workshop attendees can access the workshop.
  • Addressing customer questions throughout the workshop.
  • Addressing any logistical or technical challenges with executing the workshop, leveraging assistance from workshop support resources.

For more information on qualifying, check the related FAQ How to Qualify as a Proctor

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