This error occurs because the attendee's account isn’t activated yet, so they can’t sign in.
Resolution:
- Confirm that the attendee's account has been created in the system.
- Have the attendee find the activation email in their inbox (and spam/junk folder).
- In the activation email, click the activation link to complete account activation.
- After activation, have the attendee sign in again.
Other Related FAQs:
- Who Can Proctor Workshop Events?
- How Do I Create a Workshop Event?
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How to Qualify as a Proctor
- What Is a Proctor and What Do They Do?
- What Happens to People on the Waitlist When My Event Is Full?
- How Can I Get Permission to Lead the Train the Trainer Sessions?
- How Can I Encourage Attendee Survey Completion?
